What we do
- Tailored Metrics Creation: Develop unique customer experience (CX) indices that combine key performance indicators such as satisfaction, effort, and loyalty.
- Benchmarking: Track performance against industry standards or competitors.
- Actionable Insights: Identify specific interventions to improve customer experiences.
Why This Matters
A customized experience index allows businesses to quantify CX performance in a way that aligns directly with their goals and customer expectations.Methods
- Net Promoter Score (NPS) Integration
- Customer Effort Score (CES) Analysis
- Weighted Composite Index Modeling